Shipping policy

How much does shipping cost?

To calculate your delivery costs simply enter your postcode and suburb on any product page. Total delivery cost for your order can also be found on the cart page.

Shipping costs are based on the total cubic weight and weight of  the order and your delivery suburb.

Where can we deliver to?

We ship Australia-wide.

When will my order be shipped?

All in stock items are dispatched in 2 to 3 business days. If products are not available for immediate dispatch, the estimated dispatch date will be shown on the product page (e.g. pre-order items).

When will I receive my order?

Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays.

Can I get an evening or weekend delivery?

If you live in the Sydney metropolitan area we can arrange a weekday evening, Saturday or Sunday delivery for you for a small extra fee. To arrange this simply place your order online and then immediately call us on 02 9157 1006. Please note that once we start processing your order we may not be able to offer this service.

What if there is more than one product in my order?

In most cases we will ship all your items all together to keep your delivery costs down. If your order includes a pre-order item we will wait for all items to arrive before shipping your order. If you would like multiple deliveries please contact us at hello@kiddyspace.com.au. Extra costs may apply.

How will my order be delivered?

To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.

What if I have special delivery requirements?

Our standard delivery is a one-person service to your door on ground level.

We will do our best to cater for any special delivery requirements you may have, such as delivery up flights of stairs or two person deliveries but cannot guarantee all services are available in your area. If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at hello@kiddyspace.com.au immediately after placing your order. Please note that extra costs will apply and once we start processing your order we may not be able to offer these services.

Do I have to be home to receive my order?

If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. This will however void your warranty and neither Kiddy Space nor our carrier can be held liable for any loss, theft, or damage to your items once delivered.

Do you offer an in-home assembly service?

For Sydney metro customers we can arrange an expert to come and assemble your products for you. Extra costs apply.

How do I track my order?

Once your order has been dispatched, you will receive an e-mail with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please e-mail hello@kiddyspace.com.au

What happens if my order is lost or damaged in transit?

Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us for assistance.

If your item arrives damaged, please contact us  and we will assess the damage in accordance with our warranty policy.

Commercial Orders

For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at hello@kiddyspce.com.au.

Can items be picked up?

Yes! We offer a FREE Click & Collect option that you can select at checkout. Please note that we have warehouse locations in Auburn Sydney.